Refund & Return Policy

Last updated: 28 July 2026

We want every Himalimart order to reach you in good condition. This policy applies to purchases made directly through this website and does not reduce any rights available under Indian consumer law.

Cancellations

You may request cancellation from your order history before dispatch. Unpaid orders are cancelled immediately. If payment has already been captured, we confirm the request and return an approved refund to the original payment method.

Seven-day return window

Eligible items may be requested for return within 7 calendar days of delivery. Items must be unused, unopened, in original packaging and accompanied by the order details. Contact us within 48 hours when an item arrives damaged, leaking, incorrect or materially different from its listing, and include clear photographs.

Items that cannot be returned

For hygiene, safety and freshness, opened or perishable food, opened personal-care products, made-to-order goods, and redeemed gift cards cannot be returned unless they arrived damaged, defective or incorrect.

Refund timing

Once a cancellation or return is approved, Himalimart initiates the refund within 7 business days. Your bank or payment provider may take additional time to display it. Approved COD refunds require verified bank or UPI details because cash cannot be returned through the courier.

Return shipping

Himalimart covers reasonable return shipping for damaged, defective or incorrect items. For other eligible returns, return shipping may be deducted from the refund and will be disclosed before collection.

Grievance contact

Customer Grievance Officer, Himalimart
Gangtok, Sikkim, India
info@himalimart.com
(+91) 87797 88685